- Who we are
- Why we gather information about our customers
- What types of personal information do we gather
- How we learn about you from third parties
- How we use your personal information
- How we use customer information and categories of third party persons or entities with whom we may share customer information
How we keep your personal information secure
- What personal information do we retain and what is your right of erasure
- What are your other rights with respect to your personal information
- How you may review or request changes to your personal information
Who we are:
PayTollo, Inc. is a Delaware corporation headquartered in California. PayTollo collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the laws of the United States and we are responsible as controller of that personal information for the purposes of those laws.
Why we gather information about our customers:
We need to know some personal information about you to facilitate enrollment processing and account maintenance, and to better serve you. We may also need information from you and others to help us verify your identity in order to prevent fraud and ensure security.
What types of personal information do we gather:
In the course of performing our services we collect the following personal information when you provide it to us: (1) User Account / Profile Information (i.e., First Name, Last Name, Email, Phone Number, and Facebook ID); (2) Vehicle Information (i.e., License Plate Number(s) and Vehicle Make, Model, and Color); (3) Vehicle Enrollment Period Information; (4) Payment Method Information; (4) Wallet Transaction Information; (5) Toll Transaction Information (i.e., Transaction Time, Toll Plaza Location, License Plate Number and Vehicle Class); and (6) GPS Data.
The provision of the above-described personal data is required from you to enable us to provide our services. When the provision of such data is optional, we will inform you at the point of information collection.
It should be understood that PayTollo utilizes a payment processor that tokenizes raw credit card numbers on the client side. PayTollo stores the token, along with card-types, bin, the last four digits, and the cardholder name. PayTollo does not store raw credit numbers on its platform.
How we learn about you from third parties:
What we know about you we obtain from you. But we may also have to find out more about you from other sources in order to make sure that what we know about you is correct and complete. Those sources may include the Department of Motor Vehicles for the state of your vehicle plate and public records. Some of our sources may give us reports, and they may disclose what they know about you to others.
How we use your personal information:
PayTollo collects and uses information to enable reliable and convenient toll payment services. We also use the information we collect:
- for customer support;
- for research and development;
- to provide promotions or contests; and in connection with legal proceedings.
PayTollo uses the information we collect for customer support to assist you when you contact our customer support services to investigate & address your concerns.
PayTollo may use the information we collect for research and development for testing, research, analysis and product development. This allows us to improve and enhance our services, and develop new features and products.
to provide promotions or contests.
PayTollo does not sell or share your personal information to third parties for third party direct marketing purposes.
For each of these uses, we treat what we know about you confidentially. Our employees are told to take care in handling your information. They may get information about you only when there is good reason to do so. We take steps to make our computer databases secure and to safeguard the information we have about you.
How we use and disclose what we know about you and categories of third party persons or entities with whom we may share customer information:
We may use anything we know about you to help us serve you better. We only use it and disclose it to others to the extent legally authorized. We may share your information to the extent legally authorized with third party entities such as law enforcement, government entities, and other toll operators as deemed necessary in order to:
- Help us evaluate your request for a service
- Help us process claims and other transactions
- Confirm or correct what we know about you
- Help us prevent fraud, money laundering, and other crimes by verifying what we know about you
- Help us run our business
- Process data for us
- Perform research for us
- Audit our business
- Help us comply with the law
How we keep your personal information secure:
PayTollo has appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
What personal information do we retain and what is your right of erasure:
PayTollo retains transaction data for up to seven years for reconciliation purposes, future due diligence and potential audits from our partner toll agencies.
For toll transaction records, this include license plates. For wallet transaction records, this includes credit card type and the last four digits of the credit card data.
All other account data is eligible for erasure upon user request.
Account data that is not subject to the seven years retention requirement is not deleted immediately upon user deactivation, so that such data is available for customer service requests that may be received after the account is deactivated.
What are your other rights with respect to your personal information:
In addition to the right of erasure, You have a number of other important rights. In summary, those include Your rights to:
Require us to correct any mistakes in your information which we hold
Object at any time to processing of personal information concerning you for direct marketing
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
Object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances
If you would like to exercise any of those rights, please email us at firstname.lastname@example.org identifying the right(s) that you wish to exercise and provide us with enough information to contact you, so that we may resolve the issue.
How you may review, change, or request changes to your personal information:
You may review, change, or request changes to your personal information by accessing your PayTollo account information online or you may email support@PayTollo.com
Effective Date 1/1/2016; last updated 5/25/2018